Information We Collect

Personal Information

When you join ZIBAWU or use our services, we may collect:

• Full name and contact details (address, phone number, email)
• National ID or passport number
• Employment information (employer name, position, workplace)
• Bank account details (for dues deduction and benefit payments)
• Membership number
• Emergency contact information
• Demographic information (for statistical purposes)

Sensitive Information

With your consent, we may collect:

• Legal case information (for representation purposes)
• Disciplinary or grievance case details
• Health information (only where relevant to workplace claims)
• Financial information (for loan or benefit applications)
• Family information (for funeral benefit and emergency contacts)

Website Usage Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referral source (how you found our website)
• Device information
• Cookies and similar technologies (see Cookie Policy)

How We Use Your Information

ZIBAWU uses your personal information to:

• Process and manage your union membership
• Provide legal representation and support services
• Administer member benefits (funeral assistance, loans, land allocation)
• Communicate union news, updates, and activities
• Process collective bargaining and workplace representation
• Maintain accurate membership records
• Comply with legal and regulatory requirements
• Conduct research and analysis to improve our services
• Send training and educational materials
• Facilitate democratic processes (elections, Congress, voting)

Legal Basis for Processing

We process your personal data based on:

• Membership Contract – To fulfill our obligations as your union
• Legitimate Interests – To represent and protect workers’ rights
• Legal Obligations – To comply with labour laws and regulations
• Consent – Where you have given explicit permission (e.g., for marketing)
• Vital Interests – To protect your health and safety where necessary

Information Sharing and Disclosure

We May Share Your Information With:

• Employers – For dues deduction and workplace representation (with your consent)
• Legal Representatives – When providing legal services to you
• ZCTU and UNI Global Union – For affiliation and solidarity purposes
• Service Providers – Banks, insurance providers, land developers (for member benefits)
• Government Authorities – When required by law or legal process
• Auditors – For financial transparency and compliance

We Will NOT:

• Sell your personal information to third parties
• Share your data for commercial marketing without consent
• Disclose sensitive information without legal basis or your permission
• Transfer data outside Zimbabwe without appropriate safeguards

Data Security

ZIBAWU implements appropriate security measures to protect your personal information:

• Secure servers and encrypted data transmission
• Access controls limiting who can view your information
• Regular security audits and updates
• Staff training on data protection
• Physical security at our offices
• Secure destruction of outdated records

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your personal information:

• For active members – Throughout your membership and as required by law
• For former members – Up to 7 years after membership ends (for legal and audit purposes)
• For legal cases – As long as necessary for case management and legal compliance
• For financial records – In accordance with tax and audit requirements
• For historical records – Anonymized data may be kept for archival purposes

Your Rights

As a ZIBAWU member or website user, you have the right to:

• Access – Request copies of your personal data
• Correction – Request correction of inaccurate information
• Deletion – Request deletion of your data (subject to legal requirements)
• Restriction – Request limitation of processing in certain circumstances
• Objection – Object to processing based on legitimate interests
• Data Portability – Receive your data in a portable format
• Withdraw Consent – Withdraw consent for processing at any time

To exercise these rights, contact our Data Protection Officer at bankunion@zibawu.co.zw

Cookies and Tracking Technologies

Our website uses cookies to:

• Remember your login preferences
• Understand how you use our website
• Improve user experience
• Analyze website traffic and performance

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites (e.g., ZCTU, UNI Global Union, partner organizations). ZIBAWU is not responsible for the privacy practices of these external sites. Please review their privacy policies.

Children’s Privacy

ZIBAWU services are intended for adults in employment. We do not knowingly collect personal information from individuals under 18 years of age.

Changes to This Privacy Policy

ZIBAWU may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact us

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the relevant data protection authority in Zimbabwe.